Frequently asked questions (FAQ)

Everything important at a glance

You have questions about booking, Accommodation or offers? Here you will find the most common answers around your Croatia vacation. Didn't find the right answer? Contact us directly!


 
Why book through Dalmatia House?

DalmatienHaus has various villas, apartments and holiday homes for every budget. We personally checked every single accommodation.

 
When can we arrive? 

The apartments and holiday homes can be occupied from 3 p.m. on the day of arrival.

 
When do we have to leave the holiday home?

On the day of departure you must leave the holiday home by 10 a.m. at the latest.

 
Where do we get the key?

The keys are handed over directly to the holiday home.

 
Are bed linen and towels available?

Bed linen is included in all accommodations and towels are also included in most cases. However, we also recommend taking your own towels with you.

 
Can we receive guests?

You are welcome to meet your guests at the property for a coffee or grilling. The overnight stay of non-registered guests is not allowed.

 
Are pets allowed?

When booking, please check whether a pet is allowed in the selected accommodation. When booking, the dog must be specified.

 
Who do I contact in the event of discrepancies or complaints?

If there are any discrepancies during your stay in an accommodation, please report them directly to us. We are always available for you.

 
How long are the shops open?

During the high season, the large supermarkets are open until 11 p.m. In the postseason and in winter, the small shops are open until 7 or 8 p.m. and the large supermarkets until 9 p.m. The distances to the purchase options can be found in the descriptions of the individual accommodations.

 
Can you drink the water?

Yes, on the mainland, water has drinking water quality everywhere. There are few exceptions (remote houses, objects on islands, etc.) that are not connected to the local water supply. For further details, please refer to the respective property description.

 
Is Internet or WiFi available?

Internet or WiFi is available in almost all accommodations. You can find more information on each object in the detailed description.

 
Which travel documents do I have to take with me?

Croatia is a member of the EU and therefore an identity card or passport is sufficient for entry. Please do not forget your health insurance card or the certificate of international health insurance. For your car, please take the green insurance card with you.

 
Do we have to separate garbage?

A law has been announced in Croatia but is not yet active. Depending on the accommodation, we recommend that you inform yourself accordingly.

 
What sockets are there in Croatia?

You don't need a travel adapter for Croatia. In the country, connectors of the Types C and F used. These sockets can also be found in Germany. As in Germany, the mains voltage is 230 volts.

 
Which phone number do I choose in an emergency?

The emergency number is 112, which you can reach anywhere free of charge in the event of an accident or emergency.

 
What do I do in the event of an accident or illness?

There are two hospitals and an accident outpatient clinic in Zadar. Medical care is free for insured EU citizens.